What is your refund policy?Updated a month ago

If you are not entirely satisfied with your purchase, we’re here to help. You can ask for a refund within 15 days of the delivery date of the product.

Policy Guidelines

• Non-Refundable Items: First-time purchases of 907g and/or 5lb bags of coffee are non-refundable, as well as Biodynamic® Green Coffee 907g. We recommend trying our 300g options first if you’re unsure about the coffee.
• One-Time Courtesy: This satisfaction guarantee is limited to one use per customer and/or household.
• Refund Limits: No more than 1 x 300g bags will be refunded under this policy.
• Shipping: Shipping costs are non-refundable for any orders processed under this policy.
• No Physical Returns: As coffee is a perishable food product, we do not accept returns.
• Abuse of Policy: We reserve the right to refuse a refund request if we determine, at our sole discretion, that the policy is being exploited.

To request a refund please reach out to our Customer Support team with your order number and the reason for your request.