Understand our refund policy, how cancellations work, and when to expect your refund.
You can cancel your order by sending an email to our customer service team at [email protected]. Please include your full name, order number and the reason for cancellation in your message. Orders can only be canceled before they have been
If you are not entirely satisfied with your purchase, we’re here to help. You can ask for a refund within 15 days of the delivery date of the product.First-time purchases of 907g and/or 5lb bags of coffee are non-refundable, as well as Biodynamic® Gr
Once your refund has been approved you will be notified via email as soon as it has been issued. Please allow a few business days for the refund to be reflected in your payment method's account.