Can I download copies of your lab tests?
Yes, here are some of our recent lab tests:
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Do you roast Biodynamic and Melk coffee in house?
Yes, we roast all of our Biodynamic and Melk coffee in house by master coffee roasters who share in our love of clean, regeneratively grown coffee. Unlike some competitors who outsource their roasting to third-party facilities, we take pride in caref
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
Can you grind my coffee for me?
Yes, since you're getting freshly roasted coffee, why not have us grind it for you?! We're using a Mahlkönig EK43 that provides a highly consistent grind so you have a consistent cup! Our recommendation is that if you're using the coffee within 3 to
Do you offer a first-time buyer discount?
Yes! Please sign up up to our newsletter at the bottom of the page for your 10% off coupon code, but If emails and newsletters are not your thing... use WELCOME10 for the discount!
How long will it take to receive my order?
We ship directly from our roasting facility and transit times will vary depending on the destination, weather and other conditions. Typically, you will receive your Biodynamic Coffee within 1 week of placing your order but this can vary from 2 to 9 d
How do I manage my subscription?
It's now super-easy to access your subscription portal with just your email address. You can skip, re-schedule, delay, edit quantities & delivery frequencies, update shipping & billing information or simply cancel your subscription at any time. Watc
How do I use my Perks points?
To use your Perks points, log into your account. Click on the "PERKS" link in the top navigation bar. You will see the number of Perks points you have on your mobile phone or in the bottom left hand corner of your screen on your computer. Click on "W
Do you offer a freshness guarantee?
Yes. We include the roast date on each bag. Typically all coffee is shipped within one week of the roast date and we guarantee that all coffee is shipped within two weeks of this roast date.
Do you have an Organic Decaf?
Yes! Currently we're offering a 100% Organic, EcoCertified decaf coffee from our partner brand, Melk Cafe! The Bon Décaf is a Single Origin, Peruvian decaf that has rich tasting notes of cocoa and ripe cranberries with a smooth finish and low acidity
How do I sign-in / create an account?
You can use this link to sign-in and/or create an account. One of the benefits of having an account is that it lets you accumulate and use your Perks points :)
I'm having trouble logging in
If you've already created an account and remember the email you used, you can use the "Forgot password?" feature. If you cannot remember the email you used, please contact customer support here
How do I update my email address?
Unfortunately, Shopify doesn’t allow customers to directly update their email addresses through their account settings. However, if you send us a quick email with your current and new email address, we’d be more than happy to make the update for you!
Do you have a referral program?
Yes, as part of the Coffee Perks program, you can refer your friends, or anyone you think would love Biodynamic or Melk organic coffees. You'll receive 500 points (worth $5) when they make a purchase and they will receive a 15% discount on their coff
What is the Coffee Perks program?
The Coffee Perks program is our loyalty rewards system, allowing customers to earn points with every purchase and redeem them for discounts on future orders. You can learn more and sign-up for an account here: Coffee Perks. How do I earn points?. Cr
What is “Specialty” grade coffee?
To be classified as Specialty, a coffee must achieve a score of 80 or above by the SCAA (Specialty Coffee Association of America) or by a licensed Q-grader who inspects the coffee for defects and assigns scores to each of the coffee’s attributes, suc
What are the health benefits of drinking coffee?
Coffee is packed with antioxidants, including chlorogenic acid and melanoidins, which have been linked to various health benefits. Studies suggest that regular coffee consumption can reduce the risk of type 2 diabetes, improve cognitive function, pro
How much caffeine does your coffee contain?
Arabica coffee typically contains about 8 to 15 milligrams of caffeine per gram of coffee grounds. The difference in caffeine content between light, medium, and dark roasts is generally negligible when measured by weight, as roasting does not signifi
What is regenerative agriculture and how is it impacting coffee farming?
Regenerative agriculture is a holistic approach to farming that aims to revitalize soil health, boost biodiversity, and improve the natural environment. It's gaining traction in the coffee industry and a significant number of farms in Latin America a
Why is ethical sourcing important in the coffee industry?
Ethical sourcing practices are gaining prominence due to heightened consumer awareness about fair labor practices and environmental sustainability. Consumers are increasingly demanding transparency in the coffee supply chain, pushing companies to pro
What’s the difference between Organic and Biodynamic?
Organic and Biodynamic agriculture are similar – each has the goal of eliminating the use of pesticides and other chemicals that industrial agriculture uses to grow our food. However, Biodynamic certification has broader and more stringent requiremen
Is Melk coffee grown using regenerative agriculture?
Yes. Biodynamic Coffee plants are integrated into natural forest environments and are surrounded by many other types of trees and plants.
Do you offer wholesale accounts?
Coffee shops, grocers, retailers and other organizations that purchase a minimum order quantity (MOQ) will get wholesale pricing and free shipping in the USA and Canada.To apply for a wholesale account, see here!
What is your refund policy?
If you are not entirely satisfied with your purchase, we’re here to help. You can ask for a refund within 15 days of the delivery date of the product. Please contact us for the return shipping address in the USA or Canada. Please Note:First-time purc
Do you ship to Hawaii?
Yes, we do ship to Hawaii! To make this process more convenient for our customers, we’ve introduced a flat rate of $7 for all shipments to Hawaii. Your order will be shipped via USPS Priority, which typically takes 2-5 business days. You can select t
Do you ship worldwide?
We currently ship retail orders to the USA and Canada. If you are interested in an international wholesale order, please contact us here.
When will I get my refund?
Once your refund has been approved you will be notified via email as soon as it has been issued. Please allow a few business days for the refund to be reflected in your payment method's account.
How do I cancel my order?
You can cancel your order by sending an email to our customer service team at [email protected] Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched.
Is your packaging eco-friendly?
Yes! Our bags are 100% recyclable, including the degassing valve and resealable zipper! Read more about our decision to go with recyclable bags over compostable ones!